Eight months into the rolling catastrophe formerly known as Papa John’s, it appears the franchised pizza giant and PJ himself have not yet reached the bottom of this murky barrel. Three crisis management experts shared their thoughts on mistakes made, along with best practices to follow if your brand ever finds itself in similarly dire straits.
Business and Finance
No sooner had one prominent franchise attorney, Amy Cheng of Cheng Cohen, told Franchise Times that franchisors should not unilaterally yank anti-poaching clauses out of their contracts than seven franchise brands did just that. The chains are Arby’s, Auntie Anne’s, Buffalo Wild Wings, Carl’s Jr., Cinnabon, Jimmy John’s and McDonald’s, in a settlement with Washington state’s attorney general.
An administrative law judge nixed as “inadequate” and too narrow in scope the proposed settlement in the long-running saga between McDonald’s and the National Labor Relations Board over the joint employer issue.
Bruce Dean, co-founder of Western family restaurant chain Black Bear Diner, has always had an interest in the political and social issues in Nicaragua, where the company sources the majority of its coffee. Using the success of his company to help the c…
Sports bar franchise Tilted Kilt is about to have new owners following the announcement of an acquisition by ARC Group. ARC, the owner, operator and franchisor of Dick’s Wings & Grill, is set to purchase Tempe, Arizona-based Tilted Kilt, with plans to lay out a refined strategy and action plan for the brand over the next 60 to 90 days.
Ahead of McDonald’s second-quarter earnings, some data shows how the QSR giant is maintaining its lead over the rest of the segment.
From janitor to CEO of early-education franchise The Learning Experience, Richard Weissman is no stranger to impressive growth in the education industry. After “significant interest” from multiple holding companies, TLE was recently acquired by Golden Gate Capital—the next step in its consistent progress.
There are a handful of new multi-brand operators out there, pooling resources to take on the big challenges in the restaurant space, including turning around tired brands. The private equity firm High Bluff Capital Partners is doubling down on the mode…
As online conglomerates take over the retail world, brick-and-mortar stores are scrambling to find ways to lure consumers into their stores. North Carolina-based Fleet Feet, formerly Fleet Feet Sports, is overcoming this trend by combining a rebranding…
Here’s a daunting job description: Become the first CEO other than the legendary founder for a 19-year-old franchise involving fresh-cut fruit arrangements with more than 1,200 units. Reverse declining same-store sales and promote a new brand, launch a new prototype store and enter into an entirely new category of offerings. For Mike Rotondo, it sounded perfect.